mat supplies

Privacy Policy

At mat.supplies, including our affiliates and subsidiaries, we prioritize your privacy. Our aim is to ensure a satisfying and secure experience on our website, https://mat.supplies. We are dedicated to safeguarding the personal information you share with us. This Privacy Policy explains what data we might collect, how we use it, and the steps we take to protect it. By using our website, you agree to the terms and practices outlined in this policy. Please read it carefully to understand our approach to your privacy.

Information Covered by This Privacy Policy

Personal Information: This refers to data that can identify an individual either on its own or when combined with other information. Examples include names, addresses, email addresses, phone numbers, ID numbers, and location data. Aggregated Information: This is data combined from various users, which may include Personal Information. However, it's only considered Personal Information until it's anonymized.

Anonymized Information: This type of information cannot be linked back to any individual without additional data. It might include general user data, like how many people watched a video, but it can't identify anyone personally. Children’s Personal Information: Our website, mat.supplies, does not target or knowingly collect data from children under 16 years of age. If such data is collected, we will remove it from our system. If you think we might have inadvertently gathered such information, please contact us at mat@tdcsupplies.com.

What Information Do We Collect

Your Account Information and Customer Support: When you interact with our website or customer support, such as by registering an account, applying for coupons, participating in forums, or requesting support, you provide personal details. This may include your name, address, email, phone number, and other identifiable information.

Device and Technical Information: When you visit the Mat Supplies website, we automatically gather technical data like your IP address, browser type, operating system, and language preferences. We also track your activities on the website, such as which products you view, page response times, and how you navigate away from pages.

Cookies: Our website uses cookies – small text files stored on your device. These include: Strictly Necessary Cookies: Essential for website operations, like logging in. Analytical/Performance Cookies: These help us understand visitor behavior on our website. Functionality Cookies: These remember you when you return to the site.

Google Analytics and Other Services: We use tools like Google Analytics for anonymous data collection. You can opt out of these services if you prefer.
Information from Third Parties: We might receive additional information about you from our partners and other external sources, like payment processors or advertising networks. To summarize, Mat Supplies collects personal information you provide, technical data from your device when you visit our website, and uses cookies for website functionality and analysis. We also receive information from external sources and analytics services.

How We Use Information

We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:

  • Creating and managing your account on our website.
  • Assisting with your purchases and downloads of our products.
  • Verifying and authenticating your account and product use.
  • Registering your purchased products in our database.
  • Fulfilling our contractual obligations to you and providing requested services and information.
  • Offering customer support.
  • Communicating about and managing your participation in promotions and surveys.
  • Delivering and informing you about the products you use, including updates and new features.
  • Helping us to develop new products and improve existing ones.
  • Sending you, or allowing selected third parties to send you, information about products and services, if you've opted to receive such information.
  • Informing you about changes to our website, products, terms, and policies.
  • Using the information for internal operational purposes like troubleshooting, research, and data analysis to improve our website and services.
  • Ensuring the content on our website is presented effectively for you and your device.
  • Maintaining the security of our website.
  • Managing interactive website features like forums and chat rooms.
  • Assisting you in navigating our website.
  • Enabling remote access and monitoring features of our products.
  • Providing information and recommendations about internet and utility usage in your home.
  • Evaluating and personalizing advertising to make it more relevant to you and others.
  • Determining which parts of our website and products are most beneficial and useful for you.

Why We Use Information

In summary, we use your personal information primarily to fulfill our contractual obligations to you, like providing products or services you've requested. This is necessary for our business operations, maintaining our relationship with you, and ensuring the security of our business. If you don't provide the needed personal information, unfortunately, we won’t be able to offer you our products or services. When you buy or download something new, we use your information only as outlined in our Privacy Policy and any specific terms communicated to you.

We don't rent or sell your personal information for marketing purposes to third parties. We only share it for marketing if you've given us explicit permission. Otherwise, we share your information within our company, with subsidiaries, or with business partners and third-party agents who help us provide services to you, like processing payments or customer support. They can only use your information for the services they're providing to us.

Furthermore, we might share your information in the event of a business deal like a merger or acquisition, to comply with legal requirements, or to protect our legal rights and those of others. We also share anonymized, aggregated data about product use with third parties for analysis and improvement purposes. This data is shared in a way that it can’t be traced back to you. Finally, any third parties who receive your personal information are required to keep it confidential and cannot use it for any other purposes. We ensure they adhere to privacy standards similar to ours. We’ll always ask for your consent before using or sharing your personal information for purposes beyond those described here.

Marketing Preferences

You can choose whether or not you want us to use your personal information for marketing. We'll ask for your permission before we use your information for marketing or share it with third parties for this purpose.

You can always change your mind. If you don't want to receive marketing emails anymore, you can unsubscribe by clicking a link in the email.

However, you'll still get important updates from us, like service notifications or order confirmations, even if you opt out of marketing messages.

Storing Your Information

Your personal data might be stored or processed in different countries, including the USA. Our team or contractors, who might be in other countries, could handle your order or offer support.

We use cloud services, so your data might be stored outside your home country. We take steps to ensure your data is safe and handled according to our privacy policy and laws. By giving us your information, you understand it might be stored or processed outside your country.Your personal data might be stored or processed in different countries, including the USA. Our team or contractors, who might be in other countries, could handle your order or offer support.

We use cloud services, so your data might be stored outside your home country. We take steps to ensure your data is safe and handled according to our privacy policy and laws. By giving us your information, you understand it might be stored or processed outside your country.

Global Data Protection

Our privacy practices are designed to protect your data worldwide.

We treat your information as described in our policy, in line with all applicable laws.

This includes agreements with parties outside the European Economic Area to ensure data protection.

Accessing and Updating Your Personal Information

Unsubscribe from emails via the link provided in our communications.

Email us at mat@tdcsupplies. for updates or changes to your personal information, specifying what you want changed.

Access and update your information through your online account on our website.

We respect your requests to:

Correct any inaccurate or incomplete data.

Transfer your data to a third party, based on your consent or contractual necessity.

Delete your personal information, except where legal obligations prevent this.

Provide a copy of your data from our current records (charges may apply outside the EEA for accessing archived data).

If you're in the EEA, you also have the right to:

Withdraw consent for data processing at any time, easily done by unsubscribing from emails. Restrict or object to our processing of your data under certain conditions.

Lodge a complaint with your local data protection authority if you believe we're not complying with data protection laws.

Email mat@tdcsupplies.com to exercise these rights. We'll respond promptly, within one month for those in the EEA, and may verify your identity before acting on your request. If your data has been shared with third parties, we'll inform them of any updates you provide.

For EEA residents, there's also a right to lodge a complaint with the local data protection authority.

Retention of Personal Information

We commit to holding your Personal Information only for the necessary duration to serve the purposes for which it was initially gathered, as outlined in this Privacy Policy, or as legally required. Once Personal Information is no longer needed, we will either delete it from our records and systems or modify it in such a way that it no longer identifies you.

The criteria for determining how long we keep Personal Information include the volume, type, and sensitivity of the information, the potential risk of harm from its unauthorized access or disclosure, our processing objectives and whether they can be achieved by other means, and relevant legal mandates.

Security

Our goal is to implement suitable administrative, technical, and physical measures to safeguard the information gathered via the Website. However, it's important to remember that no method of transmitting information over the Internet is completely secure.

Be cautious when using computers or devices accessible to others, as they may gain access to unencrypted Personal Information. We advise taking precautions online, such as regularly changing passwords, using a mix of letters and numbers for passwords, and utilizing secure browsers. Remember, the "friendly names" you assign to Wi-Fi-enabled devices and networks can be seen by others outside your home, so avoid using Personal Information in these names.

Third Party and Social Media Linked Sites

Our Website and services may have links to third-party sites or services. Your use of these sites is subject to their privacy policies and terms once you leave our Website. We are not accountable for the privacy practices or content of these third-party sites or services, and we urge you to read their privacy statements and terms carefully.

Our Website includes social media features like Facebook "Like" buttons, which may gather information like your IP address and set cookies. They may also link to social media sites where you can post Personal Information. Interactions with these features are subject to the privacy policy of the respective social media company.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically. We encourage you to review it often. Changes will be posted here, along with the date of revision.

How to Contact Us

For privacy-related inquiries or comments, contact us at mat@tdcsupplies.com. If you have concerns or complaints about this Privacy Policy, please reach out to us at the same email. We take privacy law breaches seriously and will investigate and respond to your concerns in a timely manner.